Social Isolation Increases Patient Demand for Addiction Treatment
Social isolation and public stress, fear, anxiety, and loss of employment has led many patients and clients struggling to seek addiction treatment. But the residential services and addiction treatment options available to them have been completely disrupted by COVID-19. At Opus, we recognize the incredible challenge this brings to behavioral health companies and front-line workers as the number of clients and patients seeking treatment rises in the face of this pandemic.
“We’re getting lots of calls, and our care teams are working around the clock to intake and treat patients seeking addiction treatment,” said Cory Newman, EVP of Operations at Discovery Point Retreat, a Substance Use Disorder treatment company with four facilities.
Addiction Treatment is Rising
With over 21 million Americans suffering from addiction reported by the Addiction Center, more people are turning to behavioral health organizations to seek treatment. According to a recent study performed by Ginger, nearly 70% of U.S. workers indicated this was the most stressful period of their entire professional career, 5x more than September 11th or the Great Recession.
Covid-19 creates enough stress on you and your staff’s safety. But not being able to treat patients physically in front of you is another challenge that is difficult for addiction treatment providers.
As Mark Parrino, President of the American Association for the Treatment of Opioid Dependence stated in an interview with NPR, “Isolation, while important in mitigating the spread of the virus, is nonetheless the exact opposite of what we know to be the appropriate environment for effective treatment. We’ve got some difficult times ahead.”
Entire Process Has Changed
The way addiction treatment centers treat patients has completely changed. “The need for new efficient technology tools is more important than ever before to provide the proper medical care treatment quickly and remotely. The HIPAA-secure Opus EHR and Telehealth platform has been a viable technology, enabling treatment staff to avoid risk – to themselves and their patients – and to deliver the remote quality level of care needed,” says James Schmidt, CEO of Opus.
Integrated EHR + Telehealth Technology
“We’re using Opus EHR and Telehealth technology to help us meet the increased patient demand for services and deliver remote medical care from any smartphone, tablet or computer,” said Cory. “We are able to treat patients on a reliable, secure platform and obtain signatures with Opus Mobile App Forms to meet compliance. We simply could not do this without them.”
The increasing complexity of social distancing, security and regulatory compliance will continue to drive CEOs/COOs of behavioral health organizations and SUD treatment companies to seek specialized EHR and Telehealth technology to overcome this problem.
“Technology is an important lever in delivering quality treatment to patients for addiction, eating disorders, and mental health,” said Schmidt. “Those providers who do not pivot fast to get the right EHR and telehealth technology solution in place are at high risk of having patients turn to another treatment center that is.”CEOs/COOs of behavioral health organizations and SUD treatment companies to seek specialized EHR and Telehealth technology to overcome this problem.
Patient Communication for the Coronavirus Outbreak
Opus is uniquely suited to provide an integrated EHR and Telehealth solution to help you through this transition. We enable addiction, SUD and MH treatment centers to communicate with patients securely across channels, including video, email, telephone, and live chat.. If you have questions or want to learn more, contact us today.