3 Reasons Addiction Treatment Centers Improve Outcomes with Patient Engagement

Category: EHR Systems
Category: EHR Systems

3 Reasons Addiction Treatment Centers Improve Outcomes with Patient Engagement

Improving the quality of measuring outcomes and wellness is the primary goal of patient engagement at every addiction treatment center. Whether your facility treats substance use, mental health, or behavioral health, the collective goal is to empower your patients to enhance their quality of life. Here's why.

While patient motivation is the greatest influence on recovery, your treatment team is responsible for using evidence-based, individualized interventions for each client.


As a facility, you are constantly working to improve the patient experience – one can only make changes where changes can be seen. Patient engagement outcome measurements are a critical tool for your organization to maintain accountability with your patients.   

The Patient Health Questionnaire (PHQ-9) 

The Patient Health Questionnaire (PHQ-9) is a three-page questionnaire that can be entirely self-administered by the patient. The PHQ-9 is an outcomes measurement tool for screening, diagnosing, monitoring, and measuring the severity of depression. The PHQ assesses eight diagnoses, divided into threshold disorders. This includes disorders that correspond to specific DSM-IV diagnoses: major depressive disorder, panic disorder, other anxiety disorder, and bulimia nervosa, as well as sub-threshold disorders whose criteria encompass fewer symptoms than are required for any specific DSM-IV diagnoses: other depressive disorder, probable alcohol abuse/dependence, somatoform, and binge eating disorder. The PHQ-9 incorporates DSM-IV depression diagnostic criteria with other leading major depressive symptoms into a brief self-report tool. This easy to use patient questionnaire is a self-administered version of the PRIME-MD diagnostic instrument for common mental disorders.

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Accreditation and Compliance

Major accreditation agencies compel organizations to utilize appropriate, evidence-based, outcome measurements to ensure that the standards of care are being met. The Joint Commission requires organizations to use standardized, evidence-based instruments and tools to individualize care for the clients. CARF (Commission on Accreditation of Rehabilitation Facilitates) requires electronic data tracking and emphasizes performance measurement and management that is valid, reliable, and accurate.  

Improved Patient Engagement  

The best way to tell how you’re helping your clients is through patient engagement and feedback - empirical data through outcome measurements assist a clinician and making the adjustments to client care necessary to improve treatment. By using structured assessments, the client has freedom to report, accurately, what’s happening in the moment. Questions that can be overlooked in session can be directly addressed through evidence-based assessments. When the clinician can view the data points, they are able to adjust the client’s treatment plan and interventions based on assessment results. More information equals better results 


Higher Insurance Reimbursements  

Private insurance companies, Medicaid, and Medicare have all shifted their standards for reimbursement. Best practices according to SAMHSA mandates that client care be measured. Third-party payers are now requiring proof that a measurement tool was used to assess and determine a client’s level of care. Providers are required to show proof that they have used a standardized measurement, prior to placing the client in a higher or lower level of care. Applying a data-driven quality improvement approach to inform system changes that will lead to improved patient outcomes and better care for those at risk. 


OPUS provides a library of evidence-based outcome measurements that are available for different client populations, to complete in office or remotely. Those results are sent, in real time, directly to the client’s EHR for the clinician to adjust care, interventions and treatments. They’re stored in the client’s EHR, and are helpful for reimbursements, quality of care, and during an audit. Best of all, it’s easy! The assessments are automatically scored and stored in our integrated EHR. Let our team tell you more about how OPUS makes measuring and integrating outcomes a simple task!  

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